Here at Big Daddy Ladder we strive to deliver you the highest quality products available. Not only are all Big Daddy Ladders made proudly here in America but we are also one of the few Authorized Little Giant Ladder Dealers. We look forward to having you as our customer and to ensure that we are here for all your product needs we have given multiple ways of contacting Big Daddy Ladder.com's customer service. We may be reached at sales@bigdaddyladder.com or toll free at 1-866-272-2060. Feel free to call or email with any questions or concerns you may have. Thank You, Big Daddy Ladder Management